You don’t have to worry about your store anymore: it’s our job to do that!
In ecommerce, the work on your store never stops. Most of it is routine: installing Shopware updates, fixing minor bugs, adding small design changes. But even though most of these tasks are really simple, they still require time and attention, as well as a developer on call.
If the routine tasks aren’t done in time or with proper care, more serious problems start to appear. Slow site speed, poor performance, errors in logic, hidden bugs, not supported code, architecture drawbacks, and more are the results of someone not fixing the small mistakes early on. This leads to a bad user experience, missed sales, security issues, and the much more expensive development.
To prevent this, someone needs to regularly take care of your store. Our team is ready to take on the task! We have more than 10 years of ecommerce experience, and our developers will gladly help you out. We’ll audit your store, provide maintenance plans, fix all the issues it currently has, and then provide routine support as needed. With us, you don’t have to worry about your store anymore. It’s our job to do that!
If you want us to maintain your Shopware store regularly, you can sign up for one of our support packages.
Together, we’ll take a look at your store, see how many hours of work a month it needs, and decide on a support package accordingly.
We’ll keep your store in good shape, fix any bugs it has, install updates, and add other changes as needed.
If you need our help with one specific issue, we can do that too.
Depending on your issue and our availability, we can provide immediate or next-day support, or offer to schedule an appointment.
We’ve been working in ecommerce for many years, and seen all kinds of issues. We’ll quickly solve any problem your store may have, and offer our suggestions on how to prevent them from happening again.
There are four support levels depending on the severity of an issue:
1. Talking Stage
We like to start our work with a conversation with you. You describe your problem to us, with as many details as possible, and we’ll explain why it happened and what we can do about it. If you are not sure what exactly is wrong, we can help with that too.
2. Analysis
We take a look at your store, to collect as much information about your issue as possible. After that, we make an action plan.
3. Development
After we agree on a plan, we start the development process. Our developers make changes using the best practices. We’ll always keep you updated on our process, and you get to choose how involved in the process you want to be.
4. Approval
We present our solution to you, and you review it. If you have any issues with it, we return to the development stage until you are fully satisfied by the result.
5. QA and Delivery
After you approve the solution, we implement it. To double-check everything, our QA specialist will test everything in different environments and ensure that it is bug-free and meets all required criteria. After that, we deliver it to you, and you enjoy your issue-free store 🙂
You’ll have access to every part of the project so you can track what stage we are at at any given moment.
Our clients say our developers feel like a part of their team.
We have 8+ years experience in ecommerce, and are always ready to share our knowledge.
Different time zones and tight deadlines are not a problem.
We always test and double-check everything, so you can rest assured that the code you’ll get will be bug-free from the get-go.
Every business is different and requires a different approach. We offer outsourcing, team extension, and dedicated team services, and together we can choose what’s best for you.