• Shopware Support & Maintenance

    You don’t have to worry about your store anymore: it’s our job to do that! 

    In ecommerce, the work on your store never stops. Most of it is routine: installing Shopware updates, fixing minor bugs, adding small design changes. But even though most of these tasks are really simple, they still require time and attention, as well as a developer on call.  

    If the routine tasks aren’t done in time or with proper care, more serious problems start to appear.  Slow site speed, poor performance, errors in logic, hidden bugs, not supported code, architecture drawbacks, and more are the results of someone not fixing the small mistakes early on. This leads to a bad user experience, missed sales, security issues, and the much more expensive development. 

    To prevent this, someone needs to regularly take care of your store. Our team is ready to take on the task! We have more than 10 years of ecommerce experience, and our developers will gladly help you out. We’ll audit your store, provide maintenance plans, fix all the issues it currently has, and then provide routine support as needed. With us, you don’t have to worry about your store anymore. It’s our job to do that!

    shopware support

    Shopware Support Services We Offer

    I Need Ongoing Maintenance

    If you want us to maintain your Shopware store regularly, you can sign up for one of our support packages. 

    Together, we’ll take a look at your store, see how many hours of work a month it needs, and decide on a support package accordingly. 

    We’ll keep your store in good shape, fix any bugs it has, install updates, and add other changes as needed.


    Performance and server resource monitoring
    Site security updates
    Troubleshooting/bug fixing
    Design changes
    Development & customization
    Project management
    Quality assurance
    Online training

    I Need One-Time Support

    If you need our help with one specific issue, we can do that too. 

    Depending on your issue and our availability, we can provide immediate or next-day support, or offer to schedule an appointment. 

    We’ve been working in ecommerce for many years, and seen all kinds of issues. We’ll quickly solve any problem your store may have, and offer our suggestions on how to prevent them from happening again.

    Support Levels

    There are four support levels depending on the severity of an issue:

    LEVEL 1: Emergency
    • Site is down
    • Issues that have critical impact on site operations (inability to place orders, make payment transactions, etc.)
    • Severe security breaches
    LEVEL 2: Partial site outage
    • Not all products in the catalog are shown
    • Disrupted business logic of the site, but the customers are still able to place orders
    • Critical transactional emails are not sent
    LEVEL 3: High priority for non-emergency issues
    • Some pages are corrupted
    • Issues with secondary features like search or filters that don’t show results
    LEVEL 4: Regular non-emergency issues
    • Small bugs like trouble with reviews or wishlists
    • Small design changes
    • Configurations
    • Extension installation
    • New features

    How We Work

    shopware maintenance

    1. Talking Stage

    We like to start our work with a conversation with you.  You describe your problem to us, with as many details as possible, and we’ll explain why it happened and what we can do about it. If you are not sure what exactly is wrong, we can help with that too.

    2. Analysis 

    We take a look at your store, to collect as much information about your issue as possible. After that, we make an action plan.

    3. Development

    After we agree on a plan, we start the development process. Our developers make changes using the best practices. We’ll always keep you updated on our process, and you get to choose how involved in the process you want to be. 

    4. Approval

    We present our solution to you, and you review it. If you have any issues with it, we return to the development stage until you are fully satisfied by the result.

    5.  QA and Delivery

    After you approve the solution, we implement it. To double-check everything, our QA specialist will test everything in different environments and ensure that it is bug-free and meets all required criteria. After that, we deliver it to you, and you enjoy your issue-free store 🙂

    Why BroSolutions

    “number 1”

    Transparent Communication

    You’ll have access to every part of the project so you can track what stage we are at at any given moment.

    “number 2”

    Seamless Integration With Your Team

    Our clients say our developers feel like a part of their team.

    “number 3”

    Excellent Technical Expertise

    We have 8+ years experience in ecommerce, and are always ready to share our knowledge.

    “number 4”

    We Work Well With Your Busy Schedule

    Different time zones and tight deadlines are not a problem.

    “number 5”

    Efficient Delivery

    We always test and double-check everything, so you can rest assured that the code you’ll get will be bug-free from the get-go.

    “number 6”

    Flexible Cooperation Models

    Every business is different and requires a different approach. We offer outsourcing, team extension, and dedicated team services, and together we can choose what’s best for you.

    All of this is taken directly from our Clutch reviews.


    Can I request support without purchasing a support package?
    Yes, but issues within support packages take higher priority than the tasks on demand.
    Is there a discount when signing up for more than 6 months?
    Yes, we can offer you a 10 percent discount for a 1 year contract.
    Is there a contact person to get in touch with?
    Yes, your support project will be assigned an account manager who will consult with you, plan monthly tasks, and address issues.
    What if I need more hours than are elotted in my package?
    It is possible to exceed the number of hours specified in your package, but those hours will be billed separately according to how much extra support time is accumulated.
    Is it possible to roll over the hours that we have not used into the next month?
    No. Any unused hours expire at the end of the billing cycle in question. But, if you require some large tasks to be performed in one particular month, upon agreement with the support manager, the hours of two months can be grouped together.

    Contact Us And Get a Quote