shopify optimization

Shopify Support & Maintenance

You don’t have to worry about your Shopify store anymore – that’s our job!

In ecommerce, the work on your Shopify store never stops. Most of it is routine: installing theme or app updates, fixing minor bugs, making small design changes. Even though these tasks are often simple, they still require time, attention, and a developer on call.

If routine tasks aren’t done in time or with proper care, more serious problems can appear – slow site speed, performance drops, logic errors, hidden bugs, outdated code, or architectural issues. All of this can hurt user experience, cause missed sales, create security risks, and lead to higher development costs later.

To prevent this, someone needs to regularly take care of your Shopify store. Our team is ready to take on that responsibility! We have more than 10 years of ecommerce experience, and our developers will gladly help you out. We’ll audit your store, provide maintenance plans, fix any current issues, and then keep it running smoothly with routine support. With us, you can focus on growing your business – we’ll handle the rest.

shopify support

Shopify Support Services We Offer

I Need Ongoing Maintenance

If you want us to maintain your Shopify store regularly, you can choose one of our support packages.

Together, we’ll review your store, estimate how many hours per month it needs, and choose the right support plan for you.

We’ll keep your store updated, fix bugs, install theme/app updates, and make changes as needed.

SERVICES WITHIN THE PACKAGES MAY INCLUDE

Performance and uptime monitoring
Store security updates
Troubleshooting & bug fixing
Design updates & UI tweaks
Development & customization
Project management
Quality assurance
Online training

I Need One-Time Support

If you need our help with one specific Shopify issue, we can do that too.

Depending on the issue and our availability, we can provide same-day or next-day support, or schedule it at your convenience.

We’ve seen and solved all kinds of Shopify problems. We’ll fix yours quickly and suggest how to avoid them in the future.

Support Levels

There are four support levels depending on the urgency:

LEVEL 1: Emergency
  • Store is down
  • Critical issues preventing orders or payments
  • Severe security breaches
LEVEL 2: Partial outage
  • Products not displaying correctly
  • Broken core store functionality, but checkout still works
  • Critical emails not being sent
LEVEL 3: High priority non-emergency
  • Some pages not displaying properly
  • Issues with search, filters, or collections
LEVEL 4: Regular requests
  • Minor bugs (e.g., wishlist or review issues)
  • Small design adjustments
  • Configuration updates
  • App installation
  • New feature development

How We Work

shopify maintenance

1. Talking Stage – We start with a detailed conversation to understand your needs and challenges.

2. Analysis – We review your Shopify store, collect data, and create an action plan.

3. Development – We implement the agreed solutions, following Shopify best practices, and keep you updated.

4. Approval – You review the changes, and we refine them until you’re fully satisfied.

5. QA & Delivery – Our QA team tests everything across devices before going live, ensuring a bug-free result.

Why BroSolutions

number 1

Transparent Communication

Full access to progress and updates at all times.

number 2

Seamless Integration

We work as part of your team, using your tools and workflows.

number 3

Deep Shopify Expertise

Years of experience in Shopify optimization and development.

number 4

On-Time Delivery

We meet deadlines, even in tight schedules.

number 5

High Code Quality

Clean, tested, and scalable code for long-term stability.

number 6

Flexible Models

Outsourcing, team extension, or dedicated team – you choose.

Proven by our Clutch reviews.

FAQ

Can I request support without a package?
Yes, but package clients have higher priority.
Is there a discount for long-term contracts?
Yes, we offer a 10% discount for 1-year contracts.
Will I have a dedicated contact?
Yes, you will have an account manager for planning and communication.
What if I need more hours than my package?
Extra hours are billed separately based on the additional time used.
Can unused hours roll over to the next month?
No, but hours can be grouped for larger monthly tasks by agreement.

Contact Us And Get a Quote